Frequently Asked Questions

Lounge is an independent service for buying a single airport lounge visit. Choose an airport and review the supported locations and access conditions before paying.

Choose an airport, review the supported lounges, enter the named travelers and airport-local visit time, then complete payment through Stripe Checkout. We send confirmation and access details by email.

Lounge does not require a particular airline status or cabin. You must still have an itinerary and security access that let you reach the listed terminal or airside location, and the lounge's own conditions apply.

Access details emailed within 24 hours after payment confirmation. Need access sooner? Contact WhatsApp support before paying to confirm the delivery time. Delivery is not instant.

You are buying one visit for the selected number of travelers at the airport shown. Review the supported lounges, terminal and itinerary requirements, hours, stay limits, guest rules, capacity notice, and delivery terms before paying.

Stripe Checkout presents the payment methods available for your location, currency, and transaction at the time of payment.

Submit a request through private order tracking. Requests at least 72 hours before the airport-local arrival time qualify for a full refund; 48 to 72 hours qualify for 50%; under 48 hours are not eligible for a regular cancellation refund. Used access is non-refundable. See the Terms for service-failure cases.

Open Order Tracking and enter the order number and purchase email. The private result shows the latest paid, processing, completed, or refunded status.

If the airport page says no selection is needed, the order covers one visit at any supported lounge shown there, subject to access conditions and capacity. If the page asks you to choose a lounge, the order covers that selection only.

No separate lounge membership, airline status, or miles balance is required by Lounge. Airport, terminal, itinerary, identity, opening-hour, and lounge-entry conditions still apply.